Neugart USA Corp. is always on the lookout for qualified and committed employees.
Job Category: Administrative
Location: 14325 S. Lakes Dr, Charlotte, NC 28273
Travel Required: No
- Generate quotation
- Provide phone and email support to customers with general inquiries and questions
- Receives, processes and verifies the accuracy of orders from customers
- Utilizing the organization’s internal CRM/Quick Books system to compile customer orders
- Communicate effectively with the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met
- Compile and maintain all required paperwork, records, documents, etc.
- Follow systems and procedures as outlined in company training.
- Maintain departmental housekeeping standards.
- Initiates required action for response to customer service requests for order changes, maintenance of order/customer information files and communicates changes to the appropriate Personnel/departments.
- Accesses the company’s internal systems to obtain and extract order information and provide to customer
- Performs maintenance to various electronic data files and formats
- Find out the customer requirements and provide application assistance to the customer
- Organize workflow to meet customer deadlines
- Manage telephone calls professionally, efficiently and with good communication skills
- Attend to customer questions, complaints and concerns timely, and facilitate satisfactory resolution.
- Understand and appropriately use the company pricing system and policies
- Review estimates and invoices for accuracy
- Report to customer service manager
Qualifications and Education Requirements
- 1-3+ year’s customer service experience desired
- Strong customer service orientation. Strives to exceed customer expectations
- Ability to work well in team environment & demonstrate respect for co-workers
- Strong MS Office Computer Skills and Quick Books experience preferable
- German language skills a plus, but certainly not required.
- Good communication skills
- Basic math skills (weights, pricing, etc.)
If you find a suitable opening, we look forward to receiving your application. Unsolicited applications are welcome.
Please include a cover letter and a resume or CV for all applications. Applications are accepted by email, fax or traditional mail. Please do not inquire via telephone.
Include on cover page:
Attention: Human Resources Department
RE: [Position Title}
Human Resources Department
Neugart USA Corporation
14325 South Lakes Drive
Charlotte, NC 28273