A: Yes. Conservation and responsible power consumption are engrained in our company philosophy. In accordance with our ideals, Neugart environmental management has been certified in compliance with ISO 14001:2015. A PDF of our environmental certificate can be found here.
A: AEO stands for Authorized Economic Operator. EU companies involved in customs have been able to apply for this status since 2008. The objective is to safeguard a consistent internal supply chain from the parts supplier to the manufacturer to the end consumer.
Neugart GmbH has held this status for several years and is therefore AEO certified. A PDF of our AEO certificate (AEO-F = AEO-C + AEO-S) can be found here.
A: Yes. As an owner-operated company, we feel obliged to act according to social principles before our personnel, partners, and customers. To this end, we are committed to the international standard SA8000, the primary objective of which is the improvement of working conditions. We respect and adhere to all rules governing working conditions and safety. The current issue of the SA8000 code of conduct can be found here.
A: As an owner-operated company, Neugart is committed to environmental and social responsibility. The use of conflict resources is therefore irreconcilable with our ethical principles. For this reason, we have called on all of our suppliers to confirm their adherence to Dodd–Frank. In other words, they must confirm their refusal to deal in resources originating from conflict regions.
Conflict resources are natural resources and other goods that are cultivated, extracted, or produced in conflict regions. This is generally illegal and outside of state control, typically under inhuman conditions and in violation of international law.
We do not deal directly with the manufacturers of our input material, so we must rely heavily on the cooperation of our suppliers.
A: The EU Directive 2011/65/EU and its predecessor 2002/95/EC regulate the use of certain hazardous substances in electrical and electronic equipment and their distribution as part of equipment or building elements. We select all the materials for our standard gearboxes and can therefore confirm RoHS conformity. In the case of custom gearboxes and gear parts, we place our confidence in the cooperation of our customers and request that they uphold RoHS conformity at their locations.
A: As described under the previous FAQ “Does Neugart adhere to the Restriction of Hazardous Substances Directive (RoHS)?”, Neugart adheres strictly to the EU Directive 2011/65/EU that regulates the distribution and use of hazardous substances. This Directive already covers all of the areas pertinent to our products, so additional certification under Chinese law is not necessary.
A: REACH is the European regulation (EC) No.1907/2006 governing the Registration, Evaluation, Authorisation and Restriction of Chemicals. It came into force in 2007 and is designed to ensure a high level of protection for human health and the environment. As rescribed by the REACH regulation, Neugart is a downstream user. This means that Neugart does not manufacture, modify or sell raw materials and/or chemicals. In terms of REACH, Neugart’s products are classified as articles, which do not release substances as laid down in REACH. Neugart is not therefore obliged to register its products (Article 7, Paragraph 1, Item b).
Q: What does Neugart have to say with respect to the current candidate list (SVHC list) of the REACH regulation?
A: As a manufacturer of products according to Article 33 of the REACH regulation we hereby state that our products made from e.g. steel, aluminium and brass contain lead (Pb) (CAS number 7439-92-1) in a concentration of more than 0.1 % by mass and ask that this information is noted.
Should the current situation change as a result of updates to the “SVHClist” by the ECHA, we will meet our obligations as stated in the REACH regulation including our obligation to provide information.
Q: Can I request a certificate in compliance with the order or a company certification (complying with EN 10204-2.1 or EN 10204-2.2) from Neugart?
A: Yes. You can request a certificate in compliance with the order complying with EN 10204-2.1 or a company certification complying with EN 10204-2.2. Both of these services are provided for a charge. Feasibility and costs are determined by our Quality Assurance Department.
A certificate in compliance with the order confirms that the material requirements, surface quality, dimensional consistency, tolerances, and the required functionality are provided in compliance with the order. The certificate, in compliance with the order, can also be provided with a protocol if requested.
If you require a certificate in compliance with the order, please consult our Sales Department. A list of contacts divided into regions can be found here.
A: Our HLAE gearbox is the world’s first hygienic design planetary gearbox that has been certified according to 3-A RPSCQC and therefore ensures its optimal cleanability.
RPSCQC stands for Replacement Parts and System Component Qualification Certificate. This certification involves a strict auditing of the overall concept. This includes a product design audit, a quality assurance audit, and a manufacturing and assembly audit that are all conducted by an external 3-A expert. The certificate applies to the device and its applications (3-A Standards).
The Neugart HLAE gearbox series fulfills, for instance, the following 3-A Standards:
17-11, Formers, Fillers, and Sealers of Containers for Fluid Products - 11/2012
23-06, Equipment for Packaging Viscous Products - 11/2012
41-03, Mechanical Conveyors for Dry Products - 01/2008
73-01, Shear Mixers, Mixers, and Agitators - 10/2005
75-01, Belt-Type Feeders - 06/2012
This gearbox has been designed specifically for applications in the food and pharmaceuticals industries.
Neugart has been a member of the European Hygienic Engineering and Design Group (EHEDG) since 2014. This group promotes the reliability of hygienic processes.
A PDF of our 3-A Sanitary Standards certificate can be found here.
A: As an owner-operated company, Neugart abides by applicable codes of conduct, laws, and directives as a matter of course. Our compliance team remains informed at all times of the legal amendments affecting our company. Any necessary modification we introduce without delay. We examine and inspect internal processes and workflows on a continuous basis and, whenever necessary, adapt them to the applicable provisions.
A: The product code is the clearly defined configuration of your product. With just a few clicks, you can generate this yourself in the Tec Data Finder, or you can consult our product catalog. If you need assistance, please contact our Sales Department. Further details on the product code can be found here.
A: In order to offer you the best solution for your application, we will need as many parameters as possible, preferably all. In addition, we must know what motor you intend to connect to our gearbox. Feel free to try out our Tec Data Finder, our Product Filter or our design software NCP in advance. This will make ordering as simple as possible, both for us and for yourself. Our Sales Department will be pleased to assist you in design issues. A list of contacts divided into regions can be found here.
A: Our Tec Data Finder already covers a large part of standard gearboxes. If you are seeking another solution or need support for your configuration, our Sales Department will be pleased to assist you. A list of contacts divided into regions can be found here. Further details on our custom-made gearboxes can be found here.
If one of these programs should not work as expected or you have any questions, please contact our Sales Department. A list of contacts divided into regions can be found here.
A: On request, discontinued products can be repaired. This depends on the condition of the gearbox as well as the availability of replacement parts.
Please contact our Customer Service department at firstname.lastname@example.org.
The following gearboxes are discontinued products:
- PLS HP
- PLF HP
New orders for discontinued gearboxes cannot be accepted. We recommend that you select a suitable product from our current series of gearboxes. We can assist you in finding a suitable product from our wide range of products. We will gladly assist you regarding the conversion; all you have to do is contact us.