Neugart expands after sales services
Customer satisfaction continues to be our top priority at Neugart GmbH. Because of this, Neugart has established a new customer service department to ensure that our products continue to operate flawlessly after they are sold.
This new structure allows us to process customer requests faster and more efficiently. “We use every service request to inspire our customers with services that exceed expectations,” promises Albert Bohnert, Head of Customer Service.
During the after sales period there are several reasons why a service request might be necessary. Circumstances of the application can change, functional analyses need to be conducted or spare parts might need to be delivered. Our aim is always to troubleshoot and make repairs as quickly as possible.
Neugart’s primary concern is providing responses quickly and effectively. We do not use all our energy dwelling on the problem itself, but rather the process for finding a solution. Our knowledgeable experts are always available and quick to help customer concerns.
Getting in contact with customer service is simple:
On the Neugart website you will find the Service Request form which you can easily fill out. This form prompts a service request and is processed immediately. The more accurate and detailed information you provide, the faster the processing will be. Our competent and friendly colleagues are there to assist you, even if you uncertain where to begin or how to describe your concern.
If necessary, our expert team is happy to provide you with additional after-sales services.
