After-Sales Services
Do you need a technical adjustment or a spare part or have a problem that needs resolved? If so, we are more than pleased to assist you. After the purchase and installation of your gearbox is complete, you will continue to have access to Neugart’s comprehensive customer services. Our support team is determined to exceed your expectations.
We will promptly contact you to discuss your request. We know from experience that the best and fastest way to begin addressing a matter is via phone.
Our competent customer service team will process your service request as soon as possible. At the same time you can rely on our gearbox expertise.
In order to continuously improve the quality of our customer service, you have the opportunity to evaluate the process. Your assessment will become a part of our continuous improvement process of customer service.
As soon as the status of your service request changes or new information is available we will automatically inform you to make sure you're always up to date.
Fill out our online form to start the service request process.
Start nowWe will promptly contact you to discuss your request. We know from experience that the best and fastest way to begin addressing a matter is via phone.
Our competent customer service team will process your service request as soon as possible. At the same time you can rely on our gearbox expertise.
In order to continuously improve the quality of our customer service, you have the opportunity to evaluate the process. Your assessment will become a part of our continuous improvement process of customer service.
As soon as the status of your service request changes or new information is available we will automatically inform you to make sure you're always up to date.
How to contact us
Service works best if it is kept simple. Thus, the simplest way to reach our After Sales service is directly through our website. On our website you can create a service inquiry. Simply fill out our Service Request form. It won’t take long. Please remember to enter your contact info, so that we can reach you as quickly as possible. We will take care of everything else moving forward.
Of course, you can always call us (+49 7825 847-3535) or send an email. Whatever your preferred method of communication is, we are here for you.
We’ll solve your problem – whatever it is
If your gearbox shows signs of wear or fails after several years, we will work together to find a quick and efficient solution. We will deliver spare parts quickly, carry out function analyses, perform repairs promptly, and assist you with conversions. In the event of customer complaints, we will provide speedy assistance with an in-depth cause analysis. As far as we are concerned, the situation is as follows: We want you to be continually satisfied with our products and be able to resume working productively as soon as possible.
Our Customer Service Team is available — around the clock
Once we have received your inquiry, customer service team promptly processes it. A service employee will then contact you and work with you to find a solution to your problem. This service employee will remain your main contact until your problem is resolved.
We value your opinion
It is important to us that you are completely satisfied with our products and our customer service at all times. When the service process is complete, we would be grateful if you could take the time to evaluate your experience with us. Your feedback helps us better understand your needs and further improve our customer service.
Address for returns:
Neugart GmbH
Werk 2
Customer Service
Keltenstrasse 18
77971 Kippenheim
Germany
