Three examples of custom made gearboxes
Custom Gearboxes

Our experienced engineers always find the optimal solution for your application. No matter what the special requirements of your application, we can develop a custom made gearbox to match your needs.

PLE

Unparalleled: This planetary gearbox maintains its maximum efficiency even at the highest speeds.

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PLQE

The easy to install planetary gearbox absorbs high forces with low heat generation.

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PLPE

The cost effective planetary gearbox with the best torque-low heat performance.

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PLHE

This is progress: In this planetary gearbox, precision and cost effectiveness meet.

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PSBN

The high-performance precision planetary gearbox with helical teeth for a particularly quiet drive.

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PSN

The helical-toothed precision planetary gearbox for low-noise operation and high bearing loads.

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PLN

The perfectly sealed straight-toothed planetary gearbox delivers the maximum performance without ever losing the required stiffness.

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PLFE

The shortest planetary gearbox with the highest torsional stiffness and flange output shaft.

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PSFN

The precision planetary gearbox for maximum loads with particularly quiet drive and flange output shaft.

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PLFN

The precision planetary gearbox for maximum loads and the highest performance – fast and easy to install.

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WPLE

The versatile right angle planetary gearbox with lower weight and appealing cost effectiveness.

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WPLQE

The right angle planetary gearbox with universal output flange – flexible installation options and for high forces.

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WPLPE

The economical right angle planetary gearbox for particularly high forces – flexible installation options and lifetime lubrication.

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WPLN

The versatile right angle gearbox with spiral teeth for a quiet drive.

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WPLFE

The shortest right angle planetary gearbox with flange output shaft and maximum torsional stiffness.

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WPSFN

The shortest spiral-toothed right angle gearbox with flange output shaft and hollow shaft.

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WGN

The spiral-toothed right angle gearbox with hollow shaft – low noise levels and force-fit installation.

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HLAE

The unique planetary gearbox with certified hygienic design – ideal for reliable cleaning processes.

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After-Sales Services

Do you need a technical adjustment or a spare part or have a problem that needs resolved? If so, we are more than pleased to assist you. After the purchase and installation of your gearbox is complete, you will continue to have access to Neugart’s comprehensive customer services. Our support team is determined to exceed your expectations.

Create Service Request

Fill out our online form to start the service request process.

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Prompt phone consultation

We will promptly contact you to discuss your request. We know from experience that the best and fastest way to begin addressing a matter is via phone.

Processing / Solution

Our competent customer service team will process your service request as soon as possible. At the same time you can rely on our gearbox expertise.

Evaluation

In order to continuously improve the quality of our customer service, you have the opportunity to evaluate the process. Your assessment will become a part of our continuous improvement process of customer service.

Always well informed

As soon as the status of your service request changes or new information is available we will automatically inform you to make sure you're always up to date.

Fill out our online form to start the service request process.

Start now

We will promptly contact you to discuss your request. We know from experience that the best and fastest way to begin addressing a matter is via phone.

Our competent customer service team will process your service request as soon as possible. At the same time you can rely on our gearbox expertise.

In order to continuously improve the quality of our customer service, you have the opportunity to evaluate the process. Your assessment will become a part of our continuous improvement process of customer service.

As soon as the status of your service request changes or new information is available we will automatically inform you to make sure you're always up to date.

How to contact us

Service works best if it is kept simple. Thus, the simplest way to reach our After Sales service is directly through our website. On our website you can create a service inquiry. Simply fill out our Service Request form. It won’t take long. Please remember to enter your contact info, so that we can reach you as quickly as possible. We will take care of everything else moving forward.

Of course, you can always call us (+49 7825 847-3535) or send an email. Whatever your preferred method of communication is, we are here for you.

 

We’ll solve your problem – whatever it is

If your gearbox shows signs of wear or fails after several years, we will work together to find a quick and efficient solution. We will deliver spare parts quickly, carry out function analyses, perform repairs promptly, and assist you with conversions. In the event of customer complaints, we will provide speedy assistance with an in-depth cause analysis. As far as we are concerned, the situation is as follows: We want you to be continually satisfied with our products and be able to resume working productively as soon as possible.

 

Our Customer Service Team is available — around the clock

Once we have received your inquiry, customer service team promptly processes it. A service employee will then contact you and work with you to find a solution to your problem. This service employee will remain your main contact until your problem is resolved.

 

We value your opinion

It is important to us that you are completely satisfied with our products and our customer service at all times. When the service process is complete, we would be grateful if you could take the time to evaluate your experience with us. Your feedback helps us better understand your needs and further improve our customer service.

 

Address for returns:

Neugart GmbH
Werk 2
Customer Service
Keltenstrasse 18
D-77971 Kippenheim

Do you have any questions?
Contact us.