Neugart USA Introduces New Direct Sales and Support Model

Neugart USA has announced a major shift in its sales and customer engagement strategy, focused on elevating the level of service and support offered to its valued customers. Effective August 28, 2024, the company will transition from its current sales representative agencies to a direct sales and support model in the United States.

This strategic decision reflects Neugart's commitment to adapting to evolving market demands and its unwavering dedication to providing exceptional service. By adopting this new approach, Neugart aims to bring several key benefits to its customers:

1. Enhanced Onsite Support: With the direct sales model, Neugart's in-house team will provide more sophisticated onsite support, ensuring that customer needs are met promptly and efficiently.
2. Tailored Product Solutions: The shift will allow Neugart to offer customized product solutions that align more closely with the specific requirements of each customer, ensuring a better fit for their unique needs.
3. Comprehensive Project Support: Customers will experience closer support throughout all phases of their projects—from the initial concept and development stages to final realization and beyond. This comprehensive support is designed to ensure the success of each project and provide peace of mind to customers.

Christian Schilling, Vice President of Neugart USA Corp., expressed confidence in the positive impact this change will have on customer relationships. "Transitioning to a direct sales and support model is a strategic step forward that allows us to deepen our engagement with customers," Schilling stated. "By bringing all support and sales in-house, we can better understand and anticipate our customers' needs, providing solutions that are not only timely but also precisely tailored to their specific challenges."

"We understand that any transition comes with questions, and we are committed to being transparent and accessible throughout this process," added Schilling. "Our customers can count on us to maintain the same high standards of service they have come to expect from Neugart."

Neugart remains steadfast in its mission to deliver reliable, high-quality gearbox solutions, and this new sales model is a testament to its dedication to excellence. The company looks forward to forging even stronger partnerships with its customers, supporting their growth and success.

For additional details customers are encouraged to reach out to Neugart USA Sales Team via phone, email or contact form.