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New Online Service from Neugart

The new Online Service makes it even easier to access relevant product information: It links the physical product directly to the documents and digital functions available for it.

The link between the physical gearbox and the digital world is established via a data matrix code (DMC), a 2D code on the gearbox nameplate. This can be scanned via smartphone or tablet, for example. Alternatively, access is possible via a web portal on the Neugart homepage.

This identification, which is as smart as it is reliable, leads immediately and around the clock to the relevant product information and other functions. The user then receives, for example, a clear list of all versions of the gearbox in question, can download the appropriate operating and mounting instructions, or can contact Neugart customer service directly via the linked service request.

Currently, Neugart is converting the newly produced gearboxes to a new nameplate layout with integrated DMC. The online service is starting with the essential functions in the after-sales area and will be successively expanded. For instance, in addition to further product-specific information and documents, new functions are also planned.

You can find out more here: About Online Service.

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