Neugart Expands Digital Customer Support with AI Agent “Karl”

Neugart has expanded its digital customer service offering with the introduction of “Karl,” a new AI-supported service agent available on the company website.

Karl provides users with quick access to technical information, product details, and support related to drive technology applications. The system is based on Neugart-specific expertise and is designed to assist customers and partners with common questions surrounding gearbox selection and technical data.

The name “Karl” references company founder Karl Neugart and reflects the connection between long-standing engineering expertise and modern digital services.

A key feature of the new service is its global accessibility. Karl is available around the clock and communicates in the user’s preferred language, enabling customers worldwide to access information independently of office hours or time zones.

“With Karl, we are making technical expertise more directly accessible to customers worldwide. The new service helps simplify information gathering and supports faster response times.”

 - Lennart Neugart, Executive Assistant

 

According to Neugart, the current version of Karl represents the foundation for further development of AI-supported customer services. Additional functions and expanded consulting capabilities are planned for future releases.

With the launch of Karl, Neugart continues to invest in digital solutions aimed at improving customer support and access to technical expertise worldwide.