AI Agent “Karl”: Intelligent Service Worldwide

Neugart is expanding its digital service offerings: “Karl,” a new AI-based support agent, is now available on the company’s website. The goal is to make technical expertise easily accessible worldwide at any time.

The name “Karl” was chosen deliberately and refers to the company’s founder, Karl Neugart. It symbolizes the combination of accumulated expertise and digital access to this knowledge.

The AI agent draws on comprehensive Neugart-specific expertise and assists users in searching for information, selecting products, and addressing technical questions. Karl already provides well-founded answers on a wide range of topics in drive technology.

A particular advantage is its global availability: Karl is available around the clock and communicates in the user’s language. Time differences or language barriers no longer matter—information is directly available at any time.

“With Karl, we are creating worldwide access to our engineering expertise. This simplifies processes, speeds up information retrieval, and improves the quality of consulting - regardless of time and place.”
Lennart Neugart, Executive Assistant

The current release forms the basis for a continuously learning service. In the future, Karl will cover the full range of consulting services provided by an experienced drive technology expert.

With this step, Neugart is consistently driving the further development of digital services and increasingly relying on the use of artificial intelligence to support customers worldwide even faster and more efficiently.