When time is critical, we act quickly.
Subject to parts availability, we can manufacture standard Neugart gearboxes and prepare them for dispatch within one or two working days. We assess availability and feasibility on a case-by-case basis. Once the gearboxes are packed, our logistics partners handle the delivery. This enables us to dispatch replacement gearboxes and components quickly to customers worldwide. Our aim is to minimise downtime and get your equipment back into operation as quickly as possible.
How to request Neugart Express Delivery
1. Contact your Neugart technical representative. The quickest way to reach us is by telephone. Not sure who your Neugart contact is? Please call our central Neugart hotline +49 7825 847-0.
There we will help you quickly and effectively. Important: Please have the information on the gearbox identification plate ready.
2. Your Neugart representative will guide you through the next steps.
3. We will check availability and confirm the earliest possible dispatch date for your replacement gearbox.
4. You will receive a quotation confirming the earliest possible dispatch date.
- Our 24-hour service: If the order is received by noon, we reliably provide assembly and readiness for shipment by the next working day.
- 48-hour service: If the order is received by noon, we can guarantee assembly and shipment by the day following the next working day.
5. For express assembly orders (24/48-hour service), we arrange next-day delivery within Germany and cover the additional delivery surcharge. For customers outside Germany, including the UK, we use the fastest available shipping option.
Address:
Neugart GmbH
Werk 2
Customer Service
Keltenstrasse 18
77971 Kippenheim
Germany
Contact our service team:
Email: service@neugart.com
Tel.: +49 7825 847-3535
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